Camera Offline Alert Checklist
Got an offline alert? Pick the symptom that matches and get an ordered, safe checklist of steps to try — from the easy, common fixes first down to the last resort. This is indicative self-help troubleshooting; it runs in your browser and nothing is stored.
For one camera offline — a single channel has gone offline while the rest keep working. Work through these in order:
- 1Check that camera's PoE/power at the switch port (LED?)
- 2Check or swap its network cable & connector
- 3Try the camera on a known-good switch port
- 4Check for an IP conflict (a duplicate address)
- 5Reboot the camera
- 6Re-add / re-scan the channel on the NVR
Indicative self-help troubleshooting only — do not touch mains wiring yourself. If a step needs work on power circuits, or the fault recurs, stop and get a qualified installer or your AMC to check it. Verify anything you are unsure of with a professional.
Dig deeper & keep it healthy
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